Frequently Asked Questions
What COVID-19 precautions are being taken to keep attendees safe?
The safety of our Make-A-Wish community is our top priority, and we are committed to providing a safe environment for participants to enjoy Tour De Lights and experience the magic our light displays have to offer. To make this possible, we have implemented a number of policies meant to protect the health of each and every participant. We expect everyone to abide by the following rules out of respect for our volunteers and other participants. Anyone who refuses to comply will be asked to leave Tour De Lights and will not be eligible for a refund.
Please note that these rules are subject to change at any point in time based on COVID-19 trends and guidance from local and state officials.
For the safety of our wish families and guests, no program or pre-walk activities, as well as activities inside of the Wish Shop, will be offered at this year’s event. Guests will head to the Palace Theatre to check in or register, and will then head straight to the lights route, with fun activities happening along the way. You will be able to arrive at any time between 4:30 and 8:00 pm. The route will be closing at 8:30.
Please do your best to maintain 6 feet of distance between yourself and other parties as often as possible. If your group cannot safely social distance from others, please put on a mask until you are able to distance again.
Participants over the age of 2 are required to wear masks indoors, at registration/check in, and while participating in activities along the route. Those who have a medical condition preventing them from wearing a mask are exempt. Masks breaks are allowed when outdoors and 6 or more feet away from other parties. Before removing your mask to eat and drink, make sure you and your party are properly social distancing.
Make-A-Wish volunteers and personnel will be required to wear masks at all times. We ask that you do your part in keeping them safe by wearing your mask when interacting with them. Hand sanitizer will be available at all tables, and its use is strongly encouraged.
We request that you refrain from attending Tour De Lights if:
• You or a member of your household are currently showing symptoms of COVID-19, as outlined by the CDC.
• You or a member of your household has had a positive COVID-19 test within two weeks of Tour De Lights.
• You or a member of your household has had a known exposure to COVID-19 within two weeks of Tour De Lights.
Any guest who is feeling unwell and is unable to attend will have their ticket purchase honored for next year’s event or considered a donation to Make-A-Wish Iowa.
Again, we thank you for helping us keep our community safe while enjoying Tour De Lights!
Am I able to drive through during Tour De Lights?
No. Tour De Lights is the only opportunity for the public to walk, bike, or skate through Jolly Holiday Lights, and is therefore not open to car traffic. The first night Jolly Holiday Lights will be open to public car traffic is Friday, November 27.
How much does it cost?
Early bird pricing lasts until 9/17/2020, after which prices will increase by $5. Adding a t-shirt to your registration costs $10.
Ages 12+: $15.00
Ages 5-11: $5.00
Ages 4 & under, as well as Wish Kids, are always FREE.
What is the average wait time to enter Jolly Holiday Lights?
Wait times vary depending on traffic, weather and school schedules, but on average, Monday – Thursdays are typically less than a 30 min wait. Friday – Sunday average wait times are one hour. Make the most of your family time together, pick up dinner and enjoy holiday music on 104.1 EZ FM.
What if I have an Oversized Vehicle?
Special Directions for Oversized Vehicles
- Stay in the middle of the road when going under arches.
- Do not park along the route or allow passengers to touch
- Bus/Limo parallel parking available at the Wish Shop.
- Stage Right at the Hard Left Sign after the Grinch Displays
- Stage Left for a Right Turn after the Green Electric Tunnel
- 18 passenger+ or 35’+ vehicles must use the cut
through after passing the Wish Shop.
Where do I park and register/check in?
Adventureland’s parking lots will be available for free parking. Registration and check in will be located in Adventureland Park, at the Palace Theatre, from 4:30 pm to 8:00 pm.
Please do not drive straight to the lights route – the normal, car traffic entrance will be gated and roped off during Tour De Lights. Everyone in your party will need to receive a wristband at registration in Adventureland Park to gain access to the route.
Will the Wish Shop be open?
Due to the ongoing COVID-19 pandemic, we unfortunately will not be opening the Wish Shop for 2020’s Tour De Lights. Instead, activities will be spread along the 1.5 mile route to provide room for social distancing.
Can I bring my dog?
We encourage people to bring their dogs, provided they are on leashes.
Do I have to come in costume?
No, many participants do not come in costume.
What is the distance of the route?
The Tour De Lights route is 1.5 miles around the Adventureland Campground.
Do I get my t-shirt the day of the event?
Yes. They are $10.00. T-shirts can be ordered through online registration until Nov. 1st. A limited amount of merchandise will be available for purchase during Tour De Lights; however, no sizes or quantities will be guaranteed.
Can I register at the event?
- Yes, but there may not be t-shirts still available if you don’t pre-register and pre-pay.
- Pre-register by Sept 17th for $15.00. Registration after is $20.00
When is Tour de Lights?
- Tour De Lights is on Saturday, November 21.
- Registration and the route will be open at the Palace Theatre in Adventureland Park from 4:30 to 8:00 pm.
How long does it last?
Plan on about an hour to drive through the lights and stop in the Wish Shop.
Where is it?
Adventureland. The Wish Shop is located about 2/3 of the way through the route in the campground. Look for it after the Wish Shop display.
How can I buy a ticket to the VIP Night?
The VIP Night is the first peek at Jolly Holiday Lights and an opportunity to thank our display sponsors. If you purchase a display sponsorship, you’ll receive an invite. Your invite is your ticket into the event.
Jolly Holiday Lights is not open to the public until the following week.
When is the VIP Night?
This year’s event will be on Friday, November 20, from 6 pm to 8 pm.
Jolly Holiday Lights will be closed to the public on this night.
How do I volunteer for a shift?
View open shifts on our volunteer sign up page. You must volunteer as part of a group of 8-10 for the Wish Shop.
How can I help with set-up?
Volunteers are still needed with set-up and tear down. Please email Natalie for more information. firstname.lastname@example.org
I lost something at the park. How do I get it back?
Lost items may be claimed at the front desk at Adventureland Inn.
Are you open on holidays?
No. Jolly Holiday Lights will be closed Christmas and Christmas Eve. We are pleased to give our volunteers, wish families, and staff time to enjoy the holiday with family and friends.
Where can I buy tickets?
Tickets will be available November 1st at area Hy-Vee’s and Casey’s. You may also purchase tickets from the Make-A-Wish® Iowa office, or online through Tikly. Tickets are also available at the front entrance. Bus and limo advanced tickets are only available online. Purchase tickets online HERE
What is the height restriction at Jolly Holiday Lights?
No vehicles or trailers taller than 14’
What does it cost to get in?
Our ticket price into Jolly Holiday Lights reflects the rising costs of wishes. Because of those that attend Jolly Holiday Lights we are able to transform lives, of children with critical illnesses.
- $20 per car (tickets may be purchased at any ticket outlet, online or at the gate)
- $40.00 per Limos and mini bus (tickets may only be purchased online or at the gate)
- Pricing is for vehicles with a capacity of 25 passengers or less.
- $70 per bus (chartered bus) (tickets may only be purchased online or at the gate)
- Pricing is for vehicles with a capacity of more than 25 passengers.
How can my company get a light display?
To inquire about a light display email us at: email@example.com
How can I propose to my fiancé (or other special occasion) at Jolly Holiday Lights?
Make-A-Wish® Iowa requests a donation of $100.00. We ask that you do not impede traffic and utilize a parking lot at either the restrooms on the route or the Wish Shop.
What are the hours?
Both the lights and Wish Shop are open nightly from 5:30 PM – 10:00 PM. The Wish Shop is only open through Dec. 23rd.
When is JHL open to the public?
Friday, November 27 – Wednesday, Dec. 30. Closed Christmas Eve & Christmas Day.
The Wish Shop is open Nov. 27th – Dec. 23rd.
Where do I enter Jolly Holiday Lights?
All guests will enter through Adventureland Park’s main entrance off of Adventureland Dr. 3300 Adventureland Dr. Altoona, IA 50009